1 out of 51 of 5Verified purchaseSupport and communication
Felt like I was left to figure it all out solo
Looking back, the whole support and communication side felt like a chore I wasn't prepared for. I kept expecting clear guidance or some kind of handholding through the setup, but mostly I was figuring things out on my own. It was frustrating because every time I had a question about the dialer or database features, the telephonic support was slow or unhelpful, and the automatic updates just added confusion without explanation. After the initial sign-up and training, the lack of proactive communication made me feel unsupported. It’s definitely not the experience I hoped for, especially since the onboarding seemed straightforward at first, but then the gaps in assistance became clear over time.