Felt like I was left to figure everything myself
The whole sales and pre-purchase experience was pretty disappointing. Although the software itself seemed okay, the onboarding and support before purchase were lacking. I had to figure out how to use the calling tools and the database almost entirely on my own with very little guidance. The training was minimal, and I was left guessing how the dialer worked day to day. The automatic updates came without clear explanations, so I didn’t know if they improved anything. The sign-up process was confusing and felt incomplete, and invoicing details weren’t very transparent. I expected more assistance in navigating the software and products before buying. Overall, it felt like I was given the keys but no map or real help to start driving. Only the telephonic support, when finally contacted, was okay but came late. This made the whole experience frustrating rather than encouraging.