Felt like I was left on my own the whole time
To WFHI, I have to say this whole training and onboarding felt really frustrating for me. I expected more guidance, but instead I had to figure out most of it myself, which was a huge struggle. The instructions were vague in places, especially when getting to grips with the calling tools and the database feature. I kept hoping for telephonic support to step in sooner, but often I was left waiting or had to make multiple calls to get basic answers. The automatic updates didn’t really help either when I wasn’t clear on how they worked. Signing up was okay, but once inside it felt like I had to piece together everything on my own. Honestly, it made the whole software seem unnecessarily complex, and I found myself losing patience. I wish the training was clearer and more hands-on because this way, it just felt like a lot of trial and error. I had hoped for a smoother experience, but instead, it mostly felt like I was thrown in the deep end.