Felt like I had to find out most things myself
The whole pre-purchase and sales process felt quite barebones and a bit underwhelming. I was hoping for a more guided experience when signing up and exploring what software features come with different plans, but much of it felt left to me to piece together. There was some information missing or not easy to find, which meant I had to spend time testing and asking support rather than getting clear upfront answers. The training materials were available after signing up, but without knowing precisely what to expect from the product, it felt like a bigger leap. The billing and invoicing process was functional but not very intuitive which added to the slight frustration. On the plus side, when I did contact support, they were somewhat helpful, though it felt more like just patching things than proactive communication. Overall, the experience left me thinking I'd prefer something with a little more hand-holding. I wouldn't say it's all bad but definitely more DIY than I anticipated.