Felt like I had to figure out most things alone
I had expected more guidance from the support team during the onboarding and initial usage phases, but what I encountered was a lot of self-directed learning. The training materials were available, but they didn’t cover many of the practical troubleshooting issues I faced with the dialer and database features. When I reached out for telephonic help, responses often referred me back to documentation instead of offering detailed assistance. Compared to what I anticipated—a more responsive and personalized support interaction—the experience felt lacking. I resolved many issues on my own after trial and error, which was frustrating since I hoped for clearer communication and direct problem-solving from support. The automatic updates helped somewhat, but without deeper support, I found myself spending extra time figuring out workflows instead of focusing on work. Overall, the process felt more like trial and error than guided onboarding.