Felt like I had to figure it out on my own
The whole sales and pre-purchase experience with WFHI felt a bit underwhelming. I had expected that the training and onboarding process would cover most of my questions right from the start, but instead, I found myself piecing things together over several days. The software itself seems promising, but because the communication wasn’t as clear or proactive as I had hoped, it left me unsure at times. Setting up the dialer and navigating the database felt more confusing than it needed to be, especially with limited guidance. I did appreciate the invoicing and payment process being straightforward, which was one part done well. Overall, the experience left me feeling like a lot of effort was on me to understand how it all fits together, and that could have been smoother.