Felt like I had to figure everything on my own, missing clearer guidance
From the outset, my experience with purchasing WFHI software was disappointing because I quickly realized there was a significant lack of clear guidance through the process. The sales and pre-purchase information was minimal, which left me trying to understand many details by myself. While signing up was somewhat straightforward, beyond that, I had to work out much of the software's capabilities on my own, especially when trying to set up the calling tools and manage the database. The training materials felt sparse and not as beginner-friendly as I expected, forcing me to experiment and sometimes struggle without much support. Although telephonic assistance was available, it often felt like it just scratched the surface, not offering solutions tailored to my questions or workflow needs. Invoicing and payment systems were documented, but because other features were unclear, it became frustrating to manage everything. Automatic updates sometimes changed the interface unexpectedly, and without good communication about those changes, I found myself lost. The entire experience felt overwhelming and not user-centric, making me cautious about continuing with the software. I believe what’s missing is a comprehensive onboarding pathway and more accessible, personalized support that could help new users avoid the frustration I faced previously throughout the setup and usage phases of the platform.