Felt like I almost got it, but next time I'll need help again
At first, the support phone service seemed helpful and I thought I understood the training material well. When I called for assistance during the onboarding phase, the staff answered quickly and offered explanations on the database and dialer usages. However, a little later, when I tried to manage some of the software updates and handle invoicing myself, I found that I was still unclear about some of the processes. This was when it really clicked that I would probably need to seek help again in the future despite the initial impression. The telephonic support was available but the information did not always fully resolve my problems, leaving me somewhat unsure. It felt like the assistance was good only up to a point. The sign-up and payment system was easy to use but that by itself isn’t enough to feel fully independent with the software. So yes, I will most likely call support again next time I face anything tricky.