Felt like hitting a wall more than being helped
When I initially reached out to support, I appreciated their quick acknowledgment, which was promising. However, after that moment, responses slowed considerably. Many times, my queries about setting up the dialer and understanding the database feature went without clear or helpful feedback. It felt like I was chasing them rather than receiving assistance. The telephonic support line often left me on hold for extended periods, which only increased my frustration. While the automatic updates seemed to install without issue, no one checked in to see if everything continued running smoothly afterward. I must admit that signing up and managing invoicing was straightforward, so at least that part was a relief. Still, overall it felt like more effort was needed from my side without the communication to match. It didn’t provide the confidence I had hoped for when beginning to use this kind of remote workflow software.