Felt like going in circles with support
When I first signed up for the software, I expected a smoother transition because I had used other remote workflow tools before that were more straightforward. The onboarding was okay, but when I ran into issues with the dialer and the database syncing, the telephonic support didn’t quite meet my expectations. Calls often got dropped or took too long to connect, which was frustrating compared to quicker response times I was used to. While I appreciated that updates were automatic and didn’t require manual intervention, the communication around these updates sometimes left me confused as nothing was clearly explained beforehand. On the plus side, invoicing and payments went smoothly with clear steps and no issues there. However, overall, this experience felt more like troubleshooting day by day rather than a seamless setup. The training sessions seemed rushed, and the support staff occasionally gave conflicting advice, which made things harder to fix. I wish the support and communication aspects were as polished as the software features themselves because that would have made a big difference during onboarding and daily use.