Felt like going backward compared to previous tools
From the start, the whole experience felt like a step down in comparison to what I had used before. The onboarding was inconsistent and the training did not cover important basics clearly. I found myself repeatedly contacting support, which was slow to respond and often failed to resolve my issues promptly. The sign-up process was more complex than usual, and automatic updates sometimes caused unexpected software glitches that disrupted my workflow. The calling tools and database features were not intuitive, making it hard to find what I needed. Billing was especially confusing because the invoices did not match the statements I received. Overall, the entire setup and communication process felt frustrating and inefficient, leaving me dissatisfied with the product compared to alternative solutions I had used previously.