Felt like figuring out most onboarding myself
I came into the training and onboarding process expecting a clear, step-by-step guide that would lead me through using the software effectively. Instead, I found myself having to figure out a lot on my own. The training material covered basics, but detailed instructions about the dialer and how to manage the database feature were scant. This is unlike other onboarding experiences where the focus was on guided setup and hands-on support. While automatic updates kept the software current, the problem was really the lack of live or interactive coaching. I had hoped telephonic support would fill this gap, but it often felt more reactive than proactive. In terms of the payment and invoicing process, it was straightforward and as expected, but it didn't compensate for the overall feeling of being left to navigate most of the training independently. It was frustrating because I believe the product could be quite helpful if the onboarding felt more complete and less like a solo mission.