Felt like figuring out a puzzle alone
When I first started the onboarding process with the WFHI software, I anticipated a guided and smooth introduction. However, much of the training was not very clear and felt like I was left to explore many tools without thorough explanation. For instance, setting up the calling tools and dialer required multiple trial runs before I understood how they functioned in real-time operations. The database feature, which I thought would be integral from the start, was barely covered in the early sessions. Updates happened automatically, but I often found myself checking if things still worked as expected. The telephonic support was available, but the calls sometimes didn't immediately resolve my issues, adding to my feeling of figuring things out on my own. At least the invoicing and payment process were straightforward, which was a relief in an otherwise confusing start. Overall, the combination of patchy instructions and self-navigation made the whole experience feel like being left on my own without a proper map.