Felt like everything was unnecessarily complicated
From the very beginning, the experience felt overly complex and inefficient. During the sales consultation, I had hoped for clear information to guide me through the process, but it instead felt like I was left to figure things out on my own too often. Even the sign-up process wasn’t as straightforward as promised, with multiple unclear steps that left me unsure if I completed everything correctly. I needed additional help several times, and the responses weren’t always timely or clear, which only increased my frustration. It didn’t feel like the product was ready to support someone without constant assistance, and I’m not confident I’ll avoid needing extra help next time around. This whole process left me feeling more confused than confident, which is discouraging. Ideally, pre-purchase explanations and the initial interactions should build ease and trust, but this never happened for me. The entire setup felt more like a chore than a smooth start, and honestly, I didn’t find the sales approach reassuring at all.