Felt like everything was out of sync with my hours
Looking back at the whole process a while after I started, I feel like the software just never really matched the hours I usually dedicate. There were times when the calling tools would stop working properly during the hours I was available, leading to frustration. The onboarding tried to fit to some schedule but felt rigid and often required me to be available beyond my chosen hours. Updates sometimes interrupted my workflow rather than enhancing it, and it was not easy to sync with the database feature as I hoped. Telephonic support was okay but didn’t quite cater to the timing I prefer, so getting help felt like pulling teeth sometimes. The payment and invoicing process was fine enough but didn’t make up for the mismatch in schedule. Overall, it felt like the whole thing was out of step with my working pattern, making it a struggle to use consistently and settle into a routine.