Felt like being stuck in limbo before getting to use the software
You took far too long to get me started with your software. My expectation was to gain access quickly after signing up, but it felt like I was waiting forever for the onboarding process to happen. The initial sign-up seemed straightforward, but then access credentials arrived late and with incomplete details. When I reached out to telephonic support, the responses were slow and often vague, which just added to my frustration. I tried to proceed with the database feature, but without clear access and proper training, I was at a standstill. Automatic updates didn’t seem to bring any relief or progression either. Throughout the first week, it was hard to do any meaningful work because the calling tool and dialer setup were delayed repeatedly. I expected a faster and smoother transition into the software use than what I experienced. By the time everything was supposedly ready, I had lost considerable time and felt let down. It honestly felt like being stuck in limbo with no clear timeline on when I would be fully operational.