2 out of 52 of 5Verified customerSupport and communication
Felt like answers were only half there
Communicating with support mostly left me unsure despite some effort on their part. When I called, there was generally a polite tone and attempts to understand my issues, which I appreciated. However, the lack of clear guidance or follow-through meant I couldn't fully rely on them by the end. The training modules also didn’t clarify several points I expected to be straightforward, which lowered my confidence in getting consistent help from the team. On the positive side, the automatic updates seemed to keep the software mostly functional, so that aspect worked without issue. But without stronger communication or more practical support, I felt like an important element was missing — the sense that they really had my back when it mattered.