Felt like a slow drip feed rather than smooth sailing
Having expected the service to work smoothly day to day after getting past the initial setup, I found the experience disappointingly uneven. The sales and sign-up process gave me the impression the software would be more responsive and less prone to hiccups, but the reality was different. While the billing and invoicing worked without too many issues, the dialing tools lagged on several occasions during my daily use. The database integration felt clunky compared to what I had anticipated from the onboarding materials, and often I found myself waiting or restarting software to fix minor bugs. Automatic updates seemed to come at inconvenient times and occasionally interrupted my workflow instead of improving it. Telephonic support was polite but sometimes slow and didn’t always resolve the problems efficiently. I was hoping for a consistent and reliable tool, yet my experience was more of a bumpy ride where things worked sometimes but fell short often enough for me to feel a bit let down. I suppose the project had potential, but the ongoing user experience compared to my expectations felt like something that still needs serious fine-tuning.