Felt like a slow and detached process
The onboarding and training experience left me feeling somewhat disappointed due to the slow responsiveness. While the training content itself seemed adequately structured, the follow-up support was often delayed, which made progressing through the modules frustrating. There were times I called the support line and had to wait longer than anticipated for assistance, which hampered my learning flow. Despite these issues, the callers I did eventually reach were polite and knowledgeable. The automatic updates were implemented without causing disruption, which was a positive aspect. Still, the overall feeling was one of disconnection rather than engagement. It didn’t quite live up to the expectation of timely, interactive support that keeps you motivated and moving forward. Having a more responsive and proactive communication channel could have greatly improved the process. I appreciate the effort, but it honestly felt dragging rather than energizing through the entire training and onboarding period.