Felt like a red tape jungle
When I signed up for your software and training, I expected to start using it fairly quickly. Instead, the whole process felt drawn-out and disorganized, making it tough to get going. The sign-up was straightforward enough, but then the onboarding took much longer than I anticipated. It seemed like each stage wasn’t clearly linked, so I spent a lot of time waiting and checking back, which was frustrating. I’ll give credit where it’s due—the calling tools worked adequately, and the dialer was stable throughout that frustrating start. However, those small positives didn’t compensate for how slow things were. The database feature was promising, but setting it up took ages, partly because the automatic updates introduced changes that weren’t clearly communicated. I even tried to get some assistance over the phone, but the telephonic support didn’t feel as responsive or helpful as I wanted. Overall, this experience gave me more headaches than benefits in the first few weeks. I expected a smoother flow from sign-up to live usage, but it felt more like a maze with unnecessary delays at every turn. I hope you consider simplifying this seriously.