Felt like a recurring hurdle more than a setup
My experience with the sales and pre-purchase engagement left me mostly dissatisfied, although I would say the initial sign-up and payment process worked fine. The ongoing day-to-day use felt less smooth. The system kept requiring retraining or troubleshooting to address minor issues, which interfered with my planned working hours. For example, the dialer sometimes failed to connect properly during calls and the database feature required repetitive manual entries that felt counterproductive. Automatic updates would come through, but they sometimes altered settings unexpectedly, forcing me to revisit the onboarding documentation frequently. The training seemed out of sync with actual working realities because it lacked focus on these recurring problems and how to troubleshoot them efficiently. Telephonic support was reachable but offered little to address these consistent day-to-day concerns. Overall, the whole process felt like a struggle to maintain rather than an empowering tool to adopt once.