Felt like a never-ending loop, no help at key moments
The sales experience left me feeling quite stuck and frustrated honestly. I ran into an issue early on trying to navigate the sign-up process with discrepancies in how payments were recorded on my invoice. Whenever there was a snag or a question about the automatic updates or how the calling tools were supposed to work, it felt like I was just going in circles. Support phone lines were available but rarely effective for the kind of problems I was experiencing. It seemed like expectations were set that issues would be minimal, but real use showed otherwise. Database integration was a mess when I tried to set up workflows, and rather than helping resolve that smoothly, the explanations provided were vague and repetitive. Honestly, the entire interaction felt like a chore, with the system not designed to handle concerns promptly. The dialer itself sometimes froze or lagged, which made basic calling tasks aggravating. Billing was confusing and led to more calls to support that went nowhere. The automatic updates never fixed the core issues, only added a new layer of confusion. In short, the whole thing felt like a huge time sink with no real assistance when it mattered.