felt like a mix of good support and some solo troubleshooting
Overall, my experience with support and communication felt quite mixed. The telephonic support was reasonably prompt and polite, although sometimes the answers were a bit generic and didn't fully solve my questions. On the other hand, the training sessions were clear enough to get me familiar with main features like the database and calling dialer. However, I found myself needing to figure out certain aspects on my own, especially around automatic updates and integration steps. Invoicing and payment were fairly straightforward but required close attention to details since not everything was explicitly explained. The signing up process felt routine but not particularly welcoming or smooth. Software updates happened automatically as promised, which was convenient. Calling tools worked steadily during my attempts, but some hiccups meant I had to troubleshoot by trial and error. All combined, the process felt neither effortless nor too difficult, more like a middle ground where you get decent help but still must work independently to get things fully sorted.