felt like a mismatch between promises and reality
Looking back at the whole training and onboarding process, I feel it didn't quite meet the expectations I had from the initial description. The training content was okay in bits, but a lot of it felt generic and not tailored to the specifics I'd hoped for. The dialer and calling tools took longer to set up than I imagined, and the database feature, which seemed like a major reason to sign up, was not as intuitive as I was expecting. Over time, the automatic updates meant things changed, but not always for the better; sometimes I had to relearn parts I thought were settled. On the plus side, support was reachable on calls and they did help, though sometimes responses felt delayed or scripted. Sign-up and invoicing were clean and hassle-free, which was a relief amid the other frustrations. Overall, the experience leaves me feeling that the training and onboarding process was a bit misaligned with what was promised to me before I started, and that left me wondering if my initial expectations were too high or just not the right fit here.