felt like a long wait before i could really get going
When I first signed up with wfhi, I was excited to start using the calling tools and database features right away. However, it took quite a while before I could really get things going smoothly. The sign-up process was straightforward enough, but the invoicing and payment took longer than I expected to process, which delayed full access to the software. During this waiting period, I tried to attend the onboarding training but found it somewhat hard to follow without having direct access to all the features. When I contacted telephonic support, the wait times were a bit long, and the responses were somewhat slow, which added to the frustration. The automatic updates were fine, but without the initial setup complete, they didn’t really help much. Overall, the whole thing felt like a slower start than I was hoping for, and while the support was eventually helpful, I think the onboarding flow could be improved to get new users onboarded faster and more efficiently.