felt like a long, tangled process
My experience with the sign-up and pre-purchase process was quite frustrating. Initially, the software setup seemed promising, but when things started going wrong, the response from the support team felt slow and unexpectedly disorganized. The onboarding flow didn't clarify several essential steps I needed, which only slowed down my progress further. On a positive note, I found the automatic updates to be smooth enough; at least they didn't add to my problems. Unfortunately, the telephonic support often took longer than I expected to connect me with a helpful person, making the whole experience more exhausting than it probably needed to be. I wish the payment and invoicing had been more straightforward because there was some confusion on those points as well. Overall, the whole thing felt more like a hurdle race than a simple setup process, which definitely impacted my confidence in continuing with this service. I can't wholeheartedly recommend it based on this mixed journey.