Felt like a letdown overall

Before starting, I expected telephonic support and communication to be prompt and really helpful, based on the descriptions given during sign-up. However, the actual experience was quite different. The support team often took longer to respond than I anticipated and sometimes the answers felt generic, which did not meet the expectations I had set. On a good note, the database feature did work fine and matched some of what was promised, helping me organize my workflow decently. But overall, the communication felt less effective and sometimes I was left wondering if the issues I raised would be addressed. So in conclusion, it felt like a letdown rather than something truly supportive or reassuring as I had hoped it would be.