Felt like a frustrating wait
I had high hopes when I first signed up and tried to reach out to the team for some initial questions before purchasing. Unfortunately, the responsiveness was far from what I expected. It often took way too long to get any replies, sometimes multiple days, which made the whole process feel really slow and quite frustrating. The few calls I managed to get through were helpful enough, and I appreciated the brief moments of clarity they provided. However, the overall experience was weighted down heavily by those long silences. When trying to learn about the software features and the onboarding flow, the delays in communication really tested my patience. Usually, I expect quicker engagement, especially since this is meant to support remote workflows and rely on timely feedback. Sadly, that wasn’t the case here. So while I am grateful for the occasional helpful call, the lack of timely responsiveness made the pre-purchase experience somber and quite disappointing.