Felt like a dragged-out waiting game
Honestly, the whole pre-purchase engagement with WFHI felt exhausting. I tried to get answers to a few basic questions about the software features, but the response times were slow and not very informative. At moments, I had to follow up repeatedly just to clarify what was included in the onboarding process. It was frustrating because I expected a more straightforward and timely exchange that could have helped me decide faster. The guys on the phone were polite but often seemed unsure or gave vague answers that didn't address my concerns fully. The invoicing and payment details also weren't explained well upfront. The only aspect I can say was okay is that eventually, when I got access to some training, it was structured logically, but that didn't redeem the slow and repetitive back and forth beforehand.