Felt like a confusing maze without clear guidance
Looking back on the whole training and onboarding experience, it felt more like wandering through a maze than a straightforward process. The labels and wording used throughout the software and training modules didn’t seem to fit together properly and often left me questioning what the next step was supposed to be. It wasn’t just unclear in one spot; it was consistent enough that I eventually felt like the instructions were written without considering someone like me who is trying to follow them patiently. Days after using it, I still wasn’t sure if I had properly completed the onboarding or if I missed something fundamental. The training felt rushed or incomplete in certain parts, especially around understanding how to properly use the calling tools and the database. Every update seemed to change things slightly, which threw me off. Instead of feeling confident, I was left frustrated. I wish the process had been simpler and more logical because as it stands, all the wording and labels just made the whole thing feel overwhelming and confusing over time.