Felt like a complete waste of time
I reached out to your team multiple times just to get some clarity before purchasing the software, but your responsiveness was disappointing. Each email took days to get a reply, and when I called, most of the time no one picked up or simply gave vague answers. It made me feel like you weren’t really interested in helping potential customers understand your product fully. The onboarding seemed complicated and applications never worked properly on my system. I expected at least some guidance during sign-up or a smoother invoicing process, but everything was so disorganized. It was frustrating because I thought investing in your training and software would make things easier for remote workflow management, but instead it added to the confusion. You need to improve your pre-sales communication drastically if you want people to trust and consider your service seriously.