Felt like a bit of self-navigation was needed
I found the sales and onboarding process to be mostly straightforward, but I wouldn’t say it was entirely hand-holding. After signing up, I realized that while the basic details were provided, a lot of how to use the dialer and database features was something I had to figure out on my own. The training was informative but left some gaps, especially regarding troubleshooting common issues. It wasn’t bad, just that I expected a bit more detailed walkthrough from the support team. The invoicing and payment steps came through without hassle, which was a relief, but again, I had to check and double-check that everything was in order. What stood out to me was how the automatic updates to the software installed smoothly, without me having to intervene. Still, when I hit a snag with the calling tool, the telephonic support was available but often gave generic advice that required me to experiment myself. Overall, it felt like a service that works well if you’re willing to spend some time working through the finer points yourself rather than getting full clarity upfront.