Felt like a bit of a roundabout experience overall
For me, the onboarding and training with WFHI was kind of a mixed bag. I came from using some other remote workflow tools before, expecting their training modules to be a bit more hands-on or structured, but this felt a bit looser. Honestly, it felt like I was left to figure out a lot of things on my own, especially with the database features and how the dialer integrates into the calling workflow. I get that no one-size-fits-all approach really works, but the previous platforms I used had more detailed walkthroughs which made me feel less lost. The training felt casual, which can be good, but here it just left me circling back to the same points, wondering if I really understood the core features well enough. On the plus side, the automatic updates did keep things fresh and I didn’t run into any weird glitches during my week of testing. Still, overall, I’d say it felt like a lot of figuring out by trial and error rather than guided learning.