Felt less confident than expected after training
Looking back on the training and onboarding experience with this software, I have mixed feelings about how confident I felt by the end. I was surprised at how quickly some of the lessons moved through topics like database management and using the calling tools. Although the sessions were meant to prepare users, I found some parts still quite unclear until I tried using the system myself for several days. The automatic updates sometimes changed features in ways not fully explained, which threw me off occasionally. Support was polite but not always immediately available, leading to delays in resolving my issues. Sign-up and payment were handled smoothly enough, but the real test was after the formal training finished. There I realized I wasn’t as proficient as I had hoped, and I needed extra self-training to handle my workflow properly. So the one thing I’ll say is that the training's pace and coverage surprised me by not being as thorough as I expected, which impacted my confidence.