felt left to figure stuff out on my own
I want to start by saying the platform has potential, but your sales and pre-purchase process left me feeling like I had to work a lot of it out myself. The sign-up flow was okay, but the parts about the calling tools and dialer needed a lot more explanation. I spent hours trying to connect the database feature with my workflow, which was frustrating. The training didn’t quite cover all the practical steps, so I was left experimenting to make it work. Your software is solid once set up, but you don’t make that setup easy or clear upfront. Telephonic support helped a bit, but it was hard to get timely replies at crucial moments. You could improve by offering more guided onboarding to cut down this trial-and-error stage for customers like me.