Felt left hanging with payment delays and unhelpful support
My experience with the WFHI billing and payments process was very frustrating because the people handling support were not responsive enough. After completing the sign-up, I had trouble finding clear instructions about invoicing steps, and when I called the helpline to clarify, I often got long waits or no real answers. The dialer and calling tools worked fine technically, but since payment confirmation was delayed, I couldn’t fully activate the software or access the full database feature promptly. I also noticed automatic updates were happening, but without proper guidance, these changes left me confused at times. Throughout the process, I felt the communication was lacking, and the delays made me question if the process was genuinely designed with customers in mind. It was unlike typical professional software experiences, especially when I compare it with other platforms where billing support handled queries faster. Overall, the whole billing and payment journey felt stuck in limbo for me and left me unsure if I was going to get adequate assistance to resolve the issues.