felt kinda mixed, not sure if labels helped more than confused
I spent a good amount of time going through the sales and pre-purchase phase, and overall the experience left me feeling mixed. Some parts made sense and were straightforward while others felt unnecessarily complicated. For example, the wording on the site and within the dashboard sometimes used technical terms that were clear to me but might confuse newcomers. The labels on features like the dialer and database were inconsistent in how descriptive they were; sometimes they told you exactly what the tool does, but other times it was vague or just a phrase that didn’t click right away. It slowed me down because I had to pause and dig in the training materials or call support more often than I expected to clarify. On the other side, the sign-up and invoicing language was simpler and got me through without issues. Overall, the whole thing felt a bit uneven: some labeling was helpful and user-friendly, but other times I second-guessed what the words really meant for the workflow I was trying to set up. I’m still not sure if this will ease up once I get more used to the terms or if it will always be a minor hurdle.