felt kinda lost, like figuring it out myself
Hey, so I gotta say my experience felt kinda frustrating with how much I had to figure out on my own. The training was there but didn’t really explain everything clearly so I ended up guessing more than once when it came to using the dialer and managing the database. I thought support would guide me through issues step-by-step but honestly, it felt like I had to repeat myself or wait a lot before getting a decent answer. Sometimes they’d call back and sometimes I had to chase them up, which was a bit of a headache. On the plus side, the invoicing and payment process was straightforward, no hassles there at least. And the automatic updates didn’t break anything as far as I can tell, which was nice. Still, I feel like they expect you to be really independent or tech-savvy to get the most out of the software because the support just isn’t super hands-on. So yeah, if you’re a self-starter maybe it’s okay, but I felt kind of lost and wishing I had more actual help rather than just pointing me towards the same few tutorials all over again.