Felt half lost, half forced to figure out alone
I was quite disappointed with the onboarding and training experience overall. There was a lot that I had to work out on my own because the training sessions did not cover everything in detail. While some basic features were explained fairly well, advanced concepts and the full potential of the calling tools and the dialer were not detailed enough for me. This left me spending additional time experimenting and searching for answers independently. On a positive note, the automatic updates did keep the software current, and they sometimes improved performance. However, the support available through telephonic assistance was difficult to access at convenient times for me, so that did not help much. The sign-up and payment process went smoothly, but that wasn’t enough to make up for the lack of comprehensive training. The overall experience felt overwhelming and fragmented, like I was half lost trying to understand the workflows without sufficient guidance. It wasn’t the smooth launch I hoped for, and this aspect definitely needs better structuring or more proactive support to avoid frustration in future users. I feel the whole thing ended up being more of a challenge than a simple, well-guided setup.