felt good overall, though some explanations were kinda unclear
I was pretty happy with the general support from wfhi, the people on phone were always calm and friendly. But I gotta say, sometimes the way they explained things was kinda confusing, like the labels they used in their dialer and dashboard didnt instantly click for me. It was okay, not too bad but had me saying "Wait, what?" A couple times. However, they didnt leave me hanging and took the time to patiently clear up any misunderstanding, which I appreciated a lot. They also tried to avoid jargon and spoke in more casual terms, which made me feel at ease. Still, if everything was a bit clearer at first, it would have made a smoother experience overall. On the whole, though, the support staff were helpful and I liked their calm attitude on the phone even if a couple of terms were tricky to get at first. With a bit more clarity, it’d be even better.