felt good overall but a bit of confusion remained
I started off pretty confused with some parts of the training, especially figuring out the integration between the dialer and the database feature. The steps were laid out, but somehow I kept missing a few details here and there. The onboarding videos were helpful but sometimes felt too fast for me to catch everything properly without pausing repeatedly. By the end of the training though, I definitely felt more confident in handling the software's calling tools and the dashboard. The automatic updates seemed to go on without any hassle, which was nice so I didn’t have to worry about manual changes. One thing I’d say is the telephonic support could be more responsive, as sometimes I had to wait before getting clear answers — that knocked a bit off the smoothness of the process. Sign-up and payment was quite seamless, no problems there at all. Overall, I feel capable using the software now, maybe just a little more detailed walkthrough in the beginning would have made it easier. Still, I’m happy with the end results and plan to keep working with the training materials for any questions that pop up.