Felt frustrating with too many day-to-day glitches
I had high expectations from the initial demos but the actual day-to-day use of the WFHI software felt mostly disappointing. The calling tools often froze or lagged by midweek, which was far from the smooth workflow I envisioned. Compared to similar platforms I tried earlier, I found the database feature clunky and unintuitive when managing contacts over several days. On the plus side, the automatic updates didn't cause any downtime, which I appreciated. However, the telephonic support was slow to respond to recurring issues, frustrating me further. The invoicing and payment process was straightforward enough, so at least signing up and paying wasn't a hassle. But the onboarding training didn’t prepare me well for practical, ongoing challenges, so I ended up spending more time figuring things out by trial than expected. Overall, I expected a stable and efficient environment but instead got a clunky experience that didn’t meet my needs for consistent remote workflow management.