Felt frustrating overall, not what I hoped for
I had expected support to be more proactive and accessible based on some initial descriptions, but my experience was disappointing. It felt like I had to chase for answers when I needed help with the calling tools and database setup, which wasn’t the smooth experience I imagined. Waiting on the phone was often longer than reasonable, and when I finally got through, the explanations seemed vague or repetitive, leaving me still unsure of what steps to take next. Automatic updates sometimes altered settings unpredictably, adding to the frustration without clear communication or guidance from support. Compared to other services I’ve used, the onboarding and training didn’t prepare me adequately for these issues, so I felt poorly equipped and unsupported. The invoicing and payment side worked decently, and I could at least navigate that part without hassle, which was the only bright spot. But the overall feeling was that things weren’t well coordinated, and the help offered didn’t match my expectations, making me question if I’d want to rely on this system long term without better support.