Felt frustrating and slow compared to what i used before
I tried the WFHI onboarding and training process hoping it would be as smooth as some other software I’ve used. One moment that stuck with me was when I was trying to figure out the dialer setup — it took several attempts and going back and forth between modules because things weren’t clearly explained or intuitive. Compared to my previous experiences, this felt cluttered and not user-friendly. The training material itself wasn’t bad, just not straightforward enough for me to get started quickly. After that moment, I felt a bit lost and unsure if I could rely on their telephonic support because the person I spoke to didn’t seem to address my concerns fully. Overall, it felt like the whole onboarding dragged on without clear direction, which made me frustrated rather than feeling confident to move forward. I’m used to systems where training and setup are seamless, but here it took much more effort and patience than I wanted to give.