Felt frustrated as support steps didn’t follow a clear path

Felt frustrated as support steps didn’t follow a clear path

I tried calling the telephonic support a few times because I got stuck setting up the dialer with my database. However, each time I was guided to do things out of order, which only made my frustration grow. For example, I was asked to update my software before confirming some basic settings that should have come first. While the person on the call was polite, the process felt disorganized and did not address my issue logically. That said, the automatic updates kept the software itself running fine, so that part worked well. If the support team could lay out a clearer set of steps, it would make the onboarding smoother. At the moment, I felt like I was chasing answers, not receiving straightforward help, which got tiring quickly.