felt fairly confident but room for more clarity
Towards the end of the training and onboarding process, I felt somewhat confident using the software and tools provided. The sessions covered most key areas and helped me get the basics. However, I did find a few parts unclear which made me hesitant initially, especially with certain database functions and the dialer setup. The telephonic support was helpful but sometimes responses weren’t instant so I had to wait a bit before feeling fully comfortable. The sign-up and invoicing steps were easier to understand though, which helped build my trust in the system. Overall, I'm neither completely sure nor unsatisfied, so I’d say this is a solid middle ground. I expect with more use and maybe some additional training resources, I'd gain full confidence.