Felt extremely confusing and disorganized from start to finish
Honestly, I just never really felt like I understood what was going on with the support. The wording on their communications and in the labels inside the software was confusing enough that I kept second-guessing if I was clicking the right things. I mean, I tried to call the helpline a couple of times, but it felt like I was talking in circles and never got a straight answer. The labels inside the portal didn’t help either; sometimes options were ambiguous, which made it frustrating to navigate. I kept thinking the system should be simple for remote workflows, but this felt like anything but. Sadly, I got stuck so many times that my overall impression is pretty poor. It just felt like a mess where clarity was missing from the start and it never got better along the way.