Felt disorganised and confusing overall
You need to seriously improve how you explain things across all stages. The support team sometimes tells you information in a way that is hard to follow and uses technical jargon that not everyone understands. When I called for help, the explanations felt rushed and didn’t connect well with my actual questions. The sign-up and payment steps were okay, but I had no clear understanding of what comes next after completing these. Database features and automatic updates were mentioned, but nobody clearly walked me through how they fit into the workflow. The training seemed thrown together, making it hard to know what to focus on or what comes first. Also, the telephonic support left me feeling like I was just another ticket rather than a customer receiving genuine assistance. Overall, the entire experience felt fragmented and confusing. If you want users like me to trust your service, you have to make your process and communication clearer and more coherent rather than making me guess at each step.