Felt disconnected from the team despite initial hope
When I began training and onboarding, I was hopeful that support would be readily available and responsive. Unfortunately, that wasn't quite my experience. While the systems themselves seemed organized, any queries or requests for help seemed to take a long time to get addressed. I tried multiple times to reach out via the telephonic support, but responses were slow or sometimes felt generic, leaving me feeling like just another ticket number. I was left making progress on my own quite often, which was frustrating given I had expected closer guidance during onboarding. The training materials were clear to some extent but didn’t fully compensate for the gaps in real-time assistance. One positive is that the software itself didn’t pose many technical issues, so when I got stuck, the problem wasn't always the tool but the lack of quick human help. It felt somewhat disconnected overall, and although the team probably tried, I was left with a sense that responsiveness could definitely improve.