Felt disconnected because support responsiveness was low
The onboarding and training process left me feeling somewhat disconnected from the experience because the support team was not very responsive. I reached out multiple times with questions about how certain software features worked, including call handling and database updates, but it often took a long time to get responses, which slowed down my progress considerably. The initial setup instructions were okay, but when I needed clarification, the delay in communication made me unsure how to proceed effectively. I wouldn’t say the entire experience was negative because the software itself functions well and the training materials were comprehensive. However, this lack of timely support undermined my confidence for some time. More prompt assistance during onboarding would have improved things a lot. As it stands, the basic functions are usable, but I felt the experience could have been better if support had been more reliable overall.